SERVICE AREA
Areas Supported
Most of our work is done remotely, anywhere in Sydney. Some jobs need someone in the room and we plan those with you.IT support across Sydney
We support small businesses across Sydney through remote support, with onsite assistance available where agreed and practical.
Remote support
Remote support is the broadest way we help businesses. It can be suitable for many Microsoft 365, account, software, device, security and configuration issues where secure access and the required information are available.
Remote assistance can also support Australian clients whose staff work interstate or overseas, where the arrangement is scoped and controlled.
Onsite assistance
Some work is better handled in person, including selected hardware, network, infrastructure, office-move and physical troubleshooting tasks.
Before booking onsite work we look at where you are, what the job is, when we're available and whether another provider needs to be there too. We'll confirm timing before anything is arranged.
Business hours
Monday to Friday, 8:00 am to 6:00 pm, Sydney time.
Weekends and public holidays: by appointment, arranged in advance.
If you need cover outside these hours, we can build it into your support agreement. Without that, we'll still help in the evenings when we can, but we can't guarantee it.
Not sure whether your location fits?
Tell us where your business and staff are located and what kind of help you need, and we'll confirm whether remote or onsite assistance looks practical.